Shipping Policy

Shipping and Claim Policy is a dealer for all products sold and not the manufacturer.  As a dealer, we will make every effort to ensure your claim is processed to your complete satisfaction. 
All damages or defects due to shipping must be reported within 48 hours.  You must sign the delivery ticket with a note stating "Damaged"  
Product Inspections for Shipping Damages or Manufacturing Defects
When the order arrives, it is your responsibility to ensure that the product has not been damaged during shipping.  Shipping claims are handled directly with the carrier, so it is extremely important that you advise the carrier of any noticeable damages to your order upon delivery on the bill of lading or delivery receipt

Shipping is curbside service only. If you need additional delivery services, please advise the carrier once you are contacted. Any additional services or delivery fees will be the customer's responsibility and need to be arranged and paid for with the carrier before delivery can be arranged.
A detention fee will be assessed if the freight company needs to wait at the delivery location for more than 30 minutes. Redelivery charges may also apply.

For all deliveries, carefully inspect the shipment for the following:

Visible Damage

  • Perform surface inspection, noting visible damage on the delivery receipt. Remove the packaging and inspect the contents for any damaged box(es) in the presence of the delivery driver.  Damage must be noted on the delivery receipt in order for a claim to be filed.
  • If the damage is severe, refuse delivery of damaged items(s).
  • If you do not refuse the item(s) and only notate the damage on the delivery receipt, you MUST keep all packaging (e.g. pallets, boxes, bubble wrap, etc.) for 120 days for possible inspection by the carrier.  Do not discard any packaging materials until directed to do so.
  • Please take digital photos of the visible damage for freight claims before unwrapping items.
  • Contact immediately for the replacement of damaged pieces.
Concealed Damage
  • Within 24 hours of receiving the shipment, unwrap, and fully inspect each box for concealed damages.
  • If damage is found, please take digital photos to support your claim.  Photos must be included for a claim to be processed.
            1.  Photo of the overall piece
            2.  Close-up photo of the damage(s)
  •  Contact immediately for the replacement of damaged pieces.
E-mail all damage photos and any documentation to within 1 business day.  If you do not contact us within this timeframe, it may delay or void the claim process. 
Please allow 14 business days for the processing of your claim.

Freight Delivery Requirements 
  • Jobsite must have accessibility for a 68' Semi-Tractor-Trailer.  Typically trucks are 13’ 6” high and require a 40-ton road axle weight allowance.
  • Check for bridge/wire/tree branch clearance. There must be ample turn-around clearance and road surface conditions cannot be dirt/gravel.
  • Two able-bodied people must be at the job-site to help unload the products from the truck to the residence and to sign-off on the delivery paperwork.
  • If delivery cannot be made after one attempt a re-delivery fee will be incurred by the customer. 
For items shipped via UPS, Federal Express, U.S. Mail, or other common carriers:
If there is any damage, visible or not, you have 24 hours to contact us to report the damage.
Again, please take the time to inspect your delivery; and if there is any damage, be sure to note it on the delivery receipt.  If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at or 888-844-0012.
Thank you!