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Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. Not the right fit? Return it within 30 days of delivery for a refund.
✓ Easy return process
✓ Items must be unused, uninstalled, and in original packaging
✓ Backed by 25 years of straightforward support
✓ Read Full Policy Here
Are any purchases final sale?
All final sales products will be marked prior to purchase. We are unable to accept returns on these items.
When will my order arrive?
We will work quickly to ship your order as soon as possible. Most parcel orders are delivered within 3-5 business days. Once your order has shipped, you will receive an email with tracking information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both in the United States and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Most of our orders offer Free Shipping on orders over $99. Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How much will it cost if my order doesn’t qualify for free shipping?
Shipping costs on regular orders under $99, and most freight orders under $2499 will vary. To calculate and review your shipping costs, go to your checkout page and enter the zip code that the order will be shipped to.
How will my order be shipped?
Most items ship standard via UPS or FedEx. Larger or heavier items like bathtubs, Shower Bases and Vanities along with bulk orders, ship via freight delivery.
What is Freight Delivery?
Freight delivery is used for heavy, oversized, or large-quantity shipments. Items are loaded onto a semi-truck and delivered curbside.
Will the freight delivery service bring my shipment inside?
Freight items such as bathtubs, Shower Bases and Vanities are delivered to your closest entry point allowed by the truck (know as curbside). Getting your order from the drop off point into your home is your responsibility, so it's worth arranging extra hands or equipment ahead of time.
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